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Consumer Information

Delivery law information

When buying goods online from a business, a consumer enters into a contract with the seller and is protected by a range of laws that ensure fairness. These include rights to receive information, to cancellation if they change their mind, and to performance standards. Further, there must be no unfair terms that restrict the buyer’s legitimate rights.  This website concentrates on one subject, the laws of the UK connected with the delivery of parcels from online sellers.

We also offer:

  • Self-help guidance with template letters to assist consumers to make claims
  • Online forms for consumers to report breaches by businesses and receive further advice
  • More detailed information on legal requirements for businesses towards consumers