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Consumer reporting

This website has been set-up to provide consumers with specific legal information and self-help materials on delivery issues.  If you live in England & Wales and you want more advice and guidance then you can contact our partners the Citizens Advice Consumer Service.  Consumers in Northern Ireland should contact Consumerline and if you live in Scotland - you should contact  We suggest using the online form or email reporting tools provided by these platforms.

All of these organisations will provide advice and can report the matter to Trading Standards.

Which part of the UK are you from?

England & Wales  |  Northern Ireland  |  Scotland

Online Advertising

The Advertising Standards Authority will consider complaints about online and distance sellers whose advertisements contain misleading delivery charge claims.