This website has been set-up to provide consumers with specific legal information and self-help materials on delivery issues. If you live in England & Wales and you want more advice and guidance then you can contact our partners the Citizens Advice Consumer Service. Consumers in Northern Ireland should contact Consumerline and if you live in Scotland - you should contact consumeradvice.scot. We suggest using the online form or email reporting tools provided by these platforms.
All of these organisations will provide advice and can report the matter to Trading Standards.