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Self-help

If you have encountered an online delivery charge issue that you think is unfair or misleading then as well as reporting that to Trading Standards there are potential steps you can take to resolve that dispute yourself.

There are four types of dispute we include in our guidance:

           e.g. False claims of "Free UK Delivery", or delivery charge is higher than stated

           Seller fails to honour the contract price

           Extra options when buying from a mult-seller platform

           Possible discrimination based on where you live

 

We have added some Template letters for each of the four dispute types.  These letters are a guide and will have to be adapted to suit your own case.


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