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Your rights to have a delivery price honoured

Contractual Rights

Typically in internet shopping, a buyer enters into a contract to buy goods for a total amount that involves the price for the goods plus a delivery charge.   Once a contract has been formed with a set total price, the seller has a legal obligation to honour this price and the buyer has a right to have the goods delivered at that price.


Example


Attempt to increase delivery charge after sale

A consumer visits www.laptops123.com, selects a laptop and follows the online buying process to its conclusion, entering card details to purchase the goods.  The company sends an email from laptops123.com confirming the purchase for £400 plus £9.95 standard UK delivery.  The company sends another email two days later seeking an extra £25 for delivery, resulting in a total price of £434.95.

Consumer Rights

Consumer has right to receive the goods for payment of £409.95, or to cancel the purchase.

What can the consumer do?
  • Claim for implementation of the deal for £409.95 as agreed, OR
  • Refuse to pay and abandon the purchase, AND/OR 
  • Report the matter to Trading Standards