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Delivery charges dispute

Delivery charges dispute - making a claim

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A misleading delivery charge claim on a website might be a seller saying 'Free UK Delivery' then soon after payment is agreed you're told delivery is not free where you live and an extra charge is required - which you very reluctantly pay. It's likely you could claim you've been misled into entering a contract and/or making a payment.

Answer some questions below to find out if you can make a misleading delivery charge complaint and if you're entitled to compensation:


The Consumer Protection from Unfair Trading Regulations 2008 control unfair practices used by traders and create criminal offences for traders that breach them. This includes unfair or misleading delivery charges. Part 4A of the Regulations gives consumers the right of redress in certain circumstances (see our flowchart for more information).