Contract disputes
Contract Basics
A consumer contract is a legally binding agreement between a business and a consumer concerning the sale of goods or the supply of services. Typically in internet shopping, a buyer enters into a contract to buy goods for a total amount that involves the price for the goods plus a delivery charge. Once a contract has been formed with a set total price, the seller has a legal obligation to honour this price and the buyer has a right to have the goods delivered at that price. If a seller fails to fulfil its obligations, this is likely to be a "breach of contract" and the consumer has a claim.
- Complete a TEMPLATE LETTER FORM you can use to raise a claim over performance of contract.
- See further details of the text and a worked example of our contracts template letter
- If you want more details on how to complain see our Template Letter Guidance page