Delivery Law UK

(state your business address and date)

(name and address of seller)

Dear Sir/Madam

On (date) I bought (state goods bought) from your website (state website).  The price of the (goods bought) was (state price of goods) and the delivery charge was (state delivery charge), giving a total price of (state total price).

(explain basis of dispute)

I have consulted the website www.deliverylaw.uk which is supported by the UK consumer law authorities.  From that the guidance on that website, I understand that I have a binding contract for the supply of the goods stated above for the total price stated above.  I am not prepared to renegotiate the contract nor pay any higher amounts.  I therefore seek performance of the contract by you under the original terms, i.e. delivery of the (goods bought) to my address for a total price of (total price).

I seek confirmation from you that you will honour the contract and will promptly refund any extra monies that you may have taken from my account.

Please respond within 14 days of receiving this letter.

Yours faithfully

(name)

Attachments or other information:

(e.g. email confirmation of contract; screen prints of website, etc)

Acme 2000 Ltd                                                                                                     SME Services

99 Wholesale Street                                                                                           123 High Street        

Shopville                                                                                                                        Anytown 

Shopville City                                                                                                               AT1 1AB

SH12 3CY                                                                                                               25 November 2021     

Dear Sir/Madam

 

On 2 August 2021 I bought 10 Canon colour printer cartridges plus 10 boxes of grade 1 A4 office paper from your website www.acme2000.co.uk.  The price of the 10 Canon colour printer cartridges plus 10 boxes of grade 1 A4 office paper was £295 and the delivery charge was £15, giving a total price of £310.

I then received a further email seeking an additional £50 for delivery due to where I run my business.

I have consulted the website www.deliverylaw.uk which is supported by the UK consumer law authorities.  Following the guidance on that website, I understand that I have a binding contract for the supply of the goods stated above for the total price stated above.  I am not prepared to renegotiate the contract nor pay any higher amounts.  I therefore seek performance of the contract by you under the original terms, i.e. delivery of the 10 Canon colour printer cartridges plus 10 boxes of grade 1 A4 office paper to my address for a total price of £310.

 

I seek confirmation from you that you will honour the contract and will promptly refund any extra monies that you may have taken from my account.

 

Please respond within 14 days of receiving this letter.

 

Yours faithfully

 

 

John Bloggs

On behalf of SME Services

 

Attachments or other information:

Email on 2 August 2021 from Acme 2000 Ltd confirming purchase of cartridges and paper for £15

delivery

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