Skip to content
You are here: Home | Business | Business Information

Business Information

Compliance Information for Businesses

Businesses selling on the internet must comply with a range of laws that ensure fair treatment of buyers and fair competition among sellers.  This website concentrates on matters related to the delivery of goods.  The Chartered Trading Standards Institute (CTSI) provides detailed guidance on the full range of trading laws on the Government-backed Business Companion website, see:

Business Companion have a range of guidance available to guide you through the law.  In particular there is a general guide about online sales compliance as well as a specific guide on delivery law:

For further business advice on delivery law you can also choose from the following:

  • Business basics

    A quick guide introducing you to the main requirements when selling online to customers
  • Statement of principles

    Nationally recognised principles on parcel delivery with more details on law and best practice
  • ASA guidance

    An enforcement notice from the Advertising Standards Authority with the requirements for fair advertising and helpful graphics
  • Advice for Practitioners

    Details of the delivery provisions, including in-depth assessment of the applicable statutes and worked examples

The content on is not designed to be a replacement for professional advice and is intended only for guidance; only the courts can give an authoritative interpretation of the law