Consumer Protection from Unfair Trading Regulations 2008 (CPRs)
Consumer Protection from Unfair Trading Regulations 2008 (CPRs)
Summary of key delivery charge issues
[Misleading Actions] Regulation 5(4)(g) of the CPRs prohibits traders from misleading consumers about the price of a product, or the manner in which the price is calculated. Regulation 5(4)(h) prohibits traders from misleading consumers as to the existence of a specific price advantage.
[Misleading Omissions] Regulations 6(4)(d) and (e) prohibit the omission, in any case of an invitation to purchase, of information on the price or on any related charges including taxes, delivery and postal charges, unless these are already apparent from the context, where any such action or omission would cause, or be likely to cause, the consumer to take a different transactional decision. In many cases, a different transactional decision is likely to mean a decision whether or not to buy a product, but it could include other decisions taken about transactions.
- Legislation SI 2008/1277
- Consumer Protection from Unfair Trading (Business Companion)
- Competition and Markets Authority
- Unfair Commercial Practices Directive(2005/29/EC) Information
- ASA enforced CAP Code (self-regulation)
- CPRs Part 4A Consumer Redress
- Law Commission Report: Consumer Redress for Misleading and Aggressive Practices
- BEIS: Misleading and aggressive selling - new rights for consumers
- Flowchart to test whether a consumer has a potential claim in a delivery charge dispute